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Ahoy there and welcome aboard once again. Today our travels take us to the Pacific Ocean and in the neighborhood island of our friend Tamara from Pen Paper Pad. I have granted a short shore leave to visit and try my hand at her Creative Buzz Hop. This week’s buzzword is waiting! Oh good heavens, nothing can get me cussing like a drunken sailor who has lost his ship faster than waiting, namely on hold on the phone. I will be the first to admit, I have zero tolerance for being patient. I’m spoiled!! I want it now and I want it my way. If I don’t get my way, I will just sail away! So for your enjoyment here is my post on waiting.
How about if I press 1 …….1 fist to your nose? Then will you talk to me?!
Ok I’m alright now!! I am not normally a violent person, really I’m not!! Ok stop laughing! You don’t know me that well! Just venting about automated customer service and such when calling into a company, especially if you have a problem!!
You call the 800 blah blah whatever # and you get “Welcome to our automated service!” Grrrrr! Ok, I dutifully press all the right buttons finally getting to the prompt to press 0 to talk to a real life, honest to goodness, live human being! Finally! Then you get “Our call volume or our wait times are longer than expected. Please use our automated system or go online for FAQ!! Grrrrr! Again! So you finally get in que to talk to the “next available customer service rep”.
Finally a human voice comes on the line and asks “May I help you?” You state the reason for your call only to be told you need to talk to a different department!! Grrrrr #3!! After getting bounced around possibly, maybe someone finally helps you. I have a theory that they are all sitting in a room taking bets on who gets frustrated the worse!!!
“Your call is very important to us.” Bullshit!!! If it was important, you would answer the damn phone. I understand being busy but damn, if you have that many calls coming in, here’s a newsflash—hire more people!!!!
Another observation is make sure the automated system is not voice activated because if you say something rude to it, it will either disconnect you or infuriate you even more by stating “Your request was not valid”. You want to bet?! It was very valid on my end you smug, computer generated, no personality, know it all!!
Ok that is the end to my rant and I will be nice for the rest of the day!! Stop laughing, it could happen!!!
Hope everyone got a chuckle out of my rant. Ok you salty dogs! Shore leave is over! Back on the ship! NONONO Jonesy, you can’t bring the girl back to the ship! We’ve discussed this before! Kiss her good-bye and you can see her next time we come to harass Tamara!